Last updated: 11-25-2025

1. Introduction
Welcome to Marcus Products Company (“we”, “us”, “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal data we process through our website (the “Site”) and other interactions you may have with us.

2. Information We Collect
We may collect the following categories of information:

• Contact and identity information: your name, business name, job title, address, email address, telephone number.

• Technical and usage information: IP address, browser type and version, time zone, device identifiers, operating system, referring website data, pages visited, and other usage metrics.

• Transactional information: any purchases, orders, shipments, invoices, returns or customer service requests made through the Site or otherwise.

• Communications: your correspondence with us (via email, phone, or through the Site) and any other information you choose to provide.

• Marketing and preferences: your opt-in or opt-out preferences, information about which communications you receive from us or open, and your stated interests.

3. How We Use Your Information
We may use your personal data for the following purposes:

• To provide, operate, maintain, and improve our Site, products, and services.

• To process and fulfill your orders, deliver products, provide customer service, and send billing or transactional communications.

• To respond to your inquiries, requests or feedback.

• To send you marketing and promotional communications (where you have consented or as otherwise permitted by law).

• To monitor and analyse Site usage to improve our offerings and user experience.

• To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing (for jurisdictions such as the European Economic Area)
Where applicable, we rely on one or more of the following legal bases for processing your personal data:

• Contractual necessity: where processing is necessary for the performance of a contract with you (e.g., fulfilling an order).

• Legitimate interests: where processing is necessary for our legitimate business interests (e.g., improving our services, marketing to existing customers), provided that your rights do not override those interests.

• Consent: where you have given clear consent to the processing.

• Legal obligation: where processing is necessary to comply with a legal obligation.

5. Disclosure of Your Information
We may share your personal information:

• With our employees, contractors, and service providers who perform services on our behalf (e.g., payment processors, shipping companies, IT service providers) and who are bound by confidentiality obligations.

• With business partners, affiliates, or third parties only as necessary (for example, to enable a joint product or service).

• When required by law or regulation, or to protect the rights, property, or safety of the Company, our customers, or others.

• In connection with a corporate transaction—such as a merger, sale, or transfer of all or a portion of our business assets—provided that the acquiring entity agrees to respect your personal data in accordance with this Privacy Policy or another substantially similar policy.

6. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, log files, and other tracking technologies to collect usage and device information, tailor content and advertisements, and improve our services. Most browsers allow you to disable cookies through browser settings; however, if you disable cookies, some features of the Site may not function properly.

7. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When the data is no longer required, we will securely delete or anonymize it.

8. Your Rights
Depending on your location and applicable law, you may have rights in relation to your personal data, including:

• The right to access and obtain a copy of the information we hold about you.

• The right to correct or update inaccurate or incomplete personal data.

• The right to request deletion of your personal data, subject to certain exceptions.

• The right to restrict or object to our processing of your personal data.

• The right to withdraw consent (where we rely on your consent) and to opt-out of direct marketing.

• The right to data portability (i.e., to receive your personal data in a usable electronic format).

• The right to lodge a complaint with your supervisory authority or data protection regulator.

9. Security of Your Information
We implement appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Despite our efforts, no method of transmission over the Internet, or method of electronic storage, is completely secure; we therefore cannot guarantee absolute security.

10. International Transfers
Your personal data may be transferred to, stored or processed in countries other than your own. When doing so, we ensure that appropriate safeguards are in place (for example, standard contractual clauses) to protect your personal data in accordance with this Privacy Policy and applicable law.

11. Third-Party Links
Our Site may contain links to third-party websites, plug-ins or applications. Once you leave our Site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any other website you visit.

12. Children’s Privacy
Our Site and services are not intended for or directed to children under the age of 13 (or other applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children under this age. If we become aware that we have collected such data, we will take steps to delete it.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting the new version on our Site and updating the “Last updated” date. Your continued use of the Site after such changes indicates your acceptance of the updated policy.

14. Contact Us
If you have questions or concerns regarding this Privacy Policy, or wish to exercise any of your rights, you may contact us at:

Marcus Products Company
2954 State Hwy KK
Rogersville, MO 65742
Phone: 417-753-7722
Email: customerservice@marcusproducts.com